Your questions, answered 💕
🔥 About the EaseBelt
Is the EaseBelt safe to use?
Yes. It has an auto shut-off feature for your safety and is made with skin-safe materials. As with any heat product, please don't fall asleep with it switched on, and follow the included usage guide.
How long does the battery last?
About 2 hours of continuous warmth per charge, with multiple heat settings so you can choose what feels best.
How do I charge it?
It charges via USB, so you can plug it into a laptop, power bank, car charger or wall adapter.
How discreet is it really?
Very. It's slim and designed to be worn under your clothes, so you can get on with your day without anyone knowing.
Will it get rid of my cramps completely?
The EaseBelt gives soothing warmth and comfort during your cycle, and lots of women find warmth really helps with period discomfort. It isn't a medical treatment, though. If your pain is severe or unusual, please chat to your doctor. You deserve proper care.
Is there a warranty?
Yes, the EaseBelt comes with a 6-month warranty against manufacturing defects.
🫶 About our other goodies
How do I use the EaseHug Bottle safely?
Fill it with hot (not boiling) water, seal it tightly, and keep the plush cover on. Always check it isn't too hot before you snuggle up.
Can I wash the EaseBlanket?
Yes! Machine wash cold and tumble dry low, and it'll stay soft and fluffy.
Do I save if I buy more than one?
You do, lovely. Buy 2, save 10% and buy 3 or more, save 15%. Mix and match anything in the store (one for you, one for your sister or bestie), and the discount comes off automatically at checkout. No code needed.
🚚 Delivery & returns
How long does delivery take?
Standard delivery takes 7–15 business days, anywhere in South Africa. Need your comfort sooner? Choose Express delivery for R200 at checkout.
How much is delivery?
Standard delivery is FREE on orders over R500, and R100 on smaller orders. Express delivery is R200.
How do I track my order?
We'll email you a tracking link as soon as your parcel is on its way. You can also check your order status any time on our Track your order page.
What's your return policy?
If you change your mind, you can return unused, unopened items within 14 days of delivery for a full refund. If your order arrives damaged, faulty or incorrect, let us know within 48 hours of delivery and we'll replace it or refund you, no hassle. Just email easeflow.sa@gmail.com with your order number.
🔒 Payment & security
Is my payment information safe?
Yes, lovely, completely. Our whole website is protected with SSL encryption (that's the little padlock in your browser), and every payment goes through our secure checkout, which meets the highest card-security standard (PCI DSS Level 1). Your card details go straight to the payment provider. We never see or store your card number.
How can I pay?
With a Visa, Mastercard, American Express or Maestro card, or with Apple Pay or Google Pay. At checkout, choose Yoco as your payment method. You'll go to Yoco's secure payment page, where you can enter your card or tap the Apple Pay or Google Pay button.
Still have a question? Get in touch, we're always happy to help. 💕